Terms & Conditions

Tickets & Admission

A valid ticket must be presented for entry to the Venue.

Tickets may not be resold for commercial purposes without the prior written consent of the Venue.

The Venue reserves the right to refuse admission to any person holding a ticket that has been resold in breach of these terms.

Latecomers may not be admitted until a suitable break in the performance and admission will be at the discretion of Venue staff and the Act. Refunds will not be issued to latecomers unable to gain admission.

Changes to Events

The Venue reserves the right to make changes to event programmes, casting, or schedules where necessary.

Ticket Sales & Pricing

All ticket prices are quoted in Euro (€) and include booking charges.

Once purchased, tickets are non-refundable unless a performance is cancelled or rescheduled – please see refund policy below

The Venue reserves the right to change ticket prices or seating allocations where necessary.

Accessibility

The Venue aims to provide accessible facilities for all patrons. Guests requiring assistance are encouraged to contact the Venue in advance of their visit.

The Venue has 4 removable seats for wheelchair access – D1, D20, F19 & G1. These tickets are available through the box office only.

Wheelchair accessible seating will be released 1 week prior to the performance.

Refunds, Exchanges & Cancellations

Tickets are non-refundable unless a performance is cancelled or rescheduled.

In the event of cancellation, ticket holders will be entitled to a refund or exchange.

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Refund Policy

The Theatre Royal can issue a Voucher Refund to customers under the following policy. 

A refund can be made no later than close of business, 4pm, on the day before the event.
A refund will be made to the value of the ticket in the form of a voucher for Theatre Royal events.
No refund can be issued on the day of the event or following an event. 

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Rescheduled Show Refund Policy

In the case of a performance being rescheduled, you may avail of a refund, using the original method of payment, up to 30 days following this change.

After 30 days it will revert to our refund policy above.

Audience Conduct

Patrons must behave in a respectful manner and follow all instructions from Venue staff.

The Venue reserves the right to remove any person whose behaviour is disruptive, intoxicated, threatening, or otherwise inappropriate.

Mobile phones and electronic devices must be switched to silent and not used during performances. Use of phone and electronic devices may result in removal of the offending patron.

Refunds will not be issued to any patron removed from the auditorium.

Photography & Recording

Photography, audio recording, or video recording during performances is strictly prohibited unless explicitly permitted by the Venue.

The Venue may photograph or film events for promotional purposes. By entering the Venue, you consent to the possible inclusion of your image in such material.

Use of phone and electronic devices may result in removal of the offending patron.

Refunds will not be issued to any patron removed from the auditorium.

Health & Safety

Patrons must comply with all health and safety guidelines while on the premises.

Emergency exits must remain clear at all times.

In case of emergency, patrons must follow the instructions of Venue staff.

Food & Drink

Only food and drink purchased at the Venue may be consumed on the premises unless otherwise permitted.

Alcohol may only be consumed in accordance with Irish licensing laws.

Liability

To the fullest extent permitted by law, the Venue shall not be liable for any loss, damage, or injury sustained by patrons while attending the Venue, except where such liability cannot be excluded under Irish law.

Patrons attend events at their own risk.

Personal Property

The Venue accepts no responsibility for loss or damage to personal property brought onto the premises.

Data Protection

Personal data collected during ticket purchase will be handled in accordance with applicable Irish data protection legislation and the General Data Protection Regulation (GDPR).

Please see Privacy Statement

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Gift Voucher Purchasing Terms & Conditions

Gift Vouchers are available to purchase at our Box Office, over the phone, and online through www.theatreroyal.ie

The value of the Gift Voucher will be retained for 5 years, will clearly outline the expiry date.

Vouchers will be honoured by the Theatre Royal if presented on or before the expiry date of the voucher.

Gift Vouchers are valid for the purchase of show tickets only.  Such tickets remain subject to availability at the time of voucher redemption. 

Vouchers cannot be redeemed at the theatre bar, for programmes, or other merchandise associated with a show.

Vouchers cannot be used to purchase further vouchers.

If a voucher is partially redeemed, the balance remains on the voucher subject always to the original expiry date.

A voucher can be used in conjunction with another Theatre Royal voucher.  In such case, the earlier voucher will be offset first against the ticket cost.

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Wedding Payment & Refund Policy

Once the couple has confirmation from Registrar/Solemniser the couple may book their wedding date with the Theatre Royal by completing a TR Booking Form along with 50% deposit to secure date.

Balance payment must be paid one month in advance of the wedding date.

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Date of Cancellation & Amount of Deposit Refunded

9+ months before wedding – 100% of deposit is refunded

6 – 9 months before­­­­­ wedding – 75% of deposit is refunded

3 – 5 months before wedding – 50% of deposit is refunded

Less than 3 months before wedding – 0% of deposit is refunded

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Feedback & Complaints Policy

Please see Customer Feedback Policy

Charitable Requests Policy

Please see Charitable Requests Policy